Booking & Cancellation Policies
1. General Booking Policy
- All bookings are subject to availability and confirmation.
- Accurate information must be provided at the time of booking. Any discrepancies may result in cancellation or denial of service.
- Lane reserves the right to refuse or cancel any booking at its discretion.
2. Cancellation Policy
- Cancellations must be made through your Lane account or by contacting our support team.
- Each service provider (hotel, flight, train, bus, vehicle rental) may have specific cancellation terms. Please review these before booking.
- Some bookings may be non-refundable or may incur cancellation fees as specified by the provider.
- Refunds, if applicable, will be processed according to the provider’s policy and may take up to 14 business days.
3. No-Show Policy
- Failure to check in or use the booked service without prior cancellation may be treated as a no-show.
- No-shows are generally non-refundable and may incur additional charges as per the provider’s terms.
4. Modification Policy
- Modifications to bookings (dates, names, etc.) are subject to availability and provider approval.
- Additional charges may apply for modifications.
Need Help?
Support Hours: 10am - 6pm
Email: support@lane.ng
Telephone: +2347075650562
Address: Suite 9 first floor garnet plaza lekki epe exp way Lagos